Our average response time is typically a few hours, but it may take up to 24-72 hours. Please allow additional time for inquiries sent on weekends. If you're checking the status of your shipment, we recommend reviewing our frequently asked questions before contacting us.

Order Inquiries: If you have questions about an order, please ensure you have your order number ready and have checked our FAQ page before reaching out. If you don't have your order number, please provide the name on the order and an item you purchased in your email.

Contact Hours:

• Email Support: Available Monday through Friday, 9 AM to 5 PM PST at Support@Magick.com.
• Phone Support: Available Monday through Friday, 12:00 PM to 4:00 PM PST at 310-698-0332.

Location: We are based in California, and all items are shipped with care from our location here.

Please be aware there is a current processing delay with shipping on top of standard processing time. This will be caught up in the next month however please be aware there is a delay.